Question 1

Do I need an account before purchasing a challenge?

Accepted Answer

No. You can purchase a challenge before creating an account using the guest checkout flow. Your FundingPips account is created automatically as part of the purchase process. If you already have an account, sign in before purchasing and your existing profile carries through automatically.

Question 2

I entered the wrong email at checkout. What should I do?

Accepted Answer

If you have not yet clicked Continue, click Change next to your email address to correct it. If the order has already been placed, contact support with your Payment ID so the team can update your account details.

Question 3

My coupon code is not working. What should I check?

Accepted Answer

Check that the code is entered exactly as provided, including capitalization. Codes may be model-specific, single-use, or time-limited. If the issue persists, contact support before completing your purchase. Discounts cannot be applied after payment is completed.

Question 4

Which payment methods are accepted?

Accepted Answer

Credit and debit card (Visa and Mastercard), Google Pay and Apple Pay, PayPal, Neteller, Skrill, Paysafe Card, and cryptocurrency. Available methods may differ by region, and fees can vary depending on the method and your financial institution.

Question 5

Will my registration fee be refunded?

Accepted Answer

Yes, on the 1 Step Flex and 2 Step Standard models. When you reach your 4th reward on the Master Account, the original registration fee is refunded. The 4th-reward refund does not apply on 2 Step Pro, 2 Step Flex, or FundingPips Zero.

Question 6

How do I access my account credentials?

Accepted Answer

Your account credentials are not sent by email. Within a few minutes of purchase you receive an account notification email, then you view the credentials on the dashboard: sign in, go to the Accounts section, open your account, and view the credentials. The first time you do this as a new user, you enter your phone number on the dashboard, receive a one-time code by email, and enter that code to verify your phone before the credentials appear. If the notification email does not arrive, check your spam folder, then contact support with your order number.

Question 7

Can I change my account currency after purchasing?

Accepted Answer

No. Your account currency is selected at checkout and cannot be changed after purchase. All account figures, including your balance, profit targets, loss limits, and reward amounts, are displayed in your chosen currency.

Question 8

What documents are required for KYC?

Accepted Answer

You need a government-issued photo ID (passport or national ID card), proof of address dated within 3 months (utility bill or bank statement), and a clear selfie. KYC is automated. If manual review is required, the compliance team will contact you by email. Declined KYCs due to duplicate accounts cannot be re-submitted under a new email.

Question 9

Which countries are restricted from joining?

Accepted Answer

FundingPips does not accept traders resident in Iran, Vietnam, or the United Arab Emirates (UAE). You must also be at least 18 years old to register.

Question 10

Is there a time limit to pass the evaluation?

Accepted Answer

No. There is no time limit on either phase. You can take as long as you need, as long as you complete at least one trade every 30 days to avoid inactivity and follow all trading rules throughout.

Question 11

When will I receive my Phase 2 account after passing Phase 1?

Accepted Answer

Once you've finished all your Phase 1 objectives, your Phase 2 account will be ready! You can find your new login details right on your dashboard under Credentials.

Question 12

When will I receive my Master Account after passing Phase 2?

Accepted Answer

After passing Phase 2, the Master Account is issued once the standard Master Account onboarding process is complete. This includes KYC verification, a review by the Responsible Trading Team (up to 2 working days), Customer Agreement signing, and connection to the risk management framework (a further 2 working days).

Question 13

When will I receive my Master Account after passing Phase 1?

Accepted Answer

After passing Phase 1, the Master Account is issued once the standard Master Account onboarding process is complete. This includes KYC verification, a review by the Responsible Trading Team (up to 2 working days), Customer Agreement signing, and connection to the risk management framework (a further 2 working days).

Question 14

If my open trades are showing a profit above the target, have I passed?

Accepted Answer

No. The profit target is only calculated on closed trades. Profits from trades that are still open do not count toward passing, even if they are showing a gain above the target. You need to close those trades for the profit to be counted.

Question 15

If my account drops below the limit for just a moment and then recovers, is it still a violation?

Accepted Answer

Yes. The moment your account value touches or drops below the limit, even briefly, it is counted as a violation. It does not matter if the account recovers right after.

Question 16

Does triggering the 60% threshold mean I fail the evaluation?

Accepted Answer

No. Triggering the 60% threshold does not fail the evaluation. You still pass normally. The only consequence is that your Master Account will require 4 minimum profitable days before each reward request, for the lifetime of the Master Account.

Question 17

Does the Profit Concentration Policy apply to my existing evaluation account?

Accepted Answer

If your evaluation account was created before June 27, 2026, this policy does not apply. Only evaluation accounts created on or after June 27, 2026 are subject to this policy.

Question 18

Does the Profit Concentration Policy apply to Zero accounts?

Accepted Answer

No. Zero is an instant Master Account with no evaluation phase. The Profit Concentration Policy applies during evaluation phases only, so Zero accounts are not affected.

Question 19

What are the 4 minimum profitable days on the Master Account?

Accepted Answer

A profitable day is a trading day where net realized profit is at least 0.5% of the account's initial balance on the Master Account. You need 4 of these days before each reward request, for the lifetime of the Master Account. The days do not need to be consecutive.

Question 20

Does the Risk Per Trade Idea limit apply during my evaluation?

Accepted Answer

No. The Risk Per Trade Idea limit does not apply during evaluation phase.

Question 21

If I have multiple positions on the same pair, do they all count together?

Accepted Answer

Yes. Multiple positions open at the same time on the same instrument in the same direction are treated as one trade idea. Their combined floating and realized losses are assessed together against the limit for your account size.

Question 22

If one trade is in profit and another is at a loss, does the profit cancel out the loss?

Accepted Answer

No. Profits from one trade cannot be used to offset losses from another when calculating the Risk Per Trade Idea limit. Each trade idea is assessed on its losses only.

Question 23

What happens when I hit the Risk Per Trade Idea limit?

Accepted Answer

Hitting the limit is a hard breach. The account is immediately locked, all open trades are closed, and the account switches to view-only mode. The dashboard will show which rule was breached and when, and an email is sent straight away.

Question 24

Does the 10-minute rule apply even if I close a trade in profit?

Accepted Answer

The 10-minute rule only applies after closing a losing trade. If the previous trade closed in profit, the next position on the same instrument is not linked to it under the 10-minute rule.

Question 25

What counts as a trade idea under this policy?

Accepted Answer

A trade idea is a single trade, or multiple positions on the same instrument in the same direction, including any new position opened within 10 minutes of closing a losing trade. All of these positions are grouped and assessed together when measuring profit concentration.

Question 26

What happens if I break one of the trading rules?

Accepted Answer

Your account is immediately locked. Any trades that are still open get closed automatically, and the account switches to view-only mode, meaning you can see everything but can no longer place trades.

Your dashboard will show exactly which rule was broken and when. You will also receive an email notification straight away.

Question 27

My trade hit the loss limit during the day but closed in profit. Is my account still violated?

Accepted Answer

Yes. The violation is confirmed the moment the limit is touched. Even if the trade turns around and closes in profit, the account remains violated because the rule was broken at some point during the trade.

Question 28

When does the 30-day inactivity clock start?

Accepted Answer

If you have not placed any trades yet, the clock starts from the day your account was created. If you have traded before, it starts the day after your last trade was fully closed. You need to complete at least one trade within any 30-day window to keep the account active.

Question 29

I have an open trade right now. Does that count as activity?

Accepted Answer

No. A trade only counts as activity once it is fully closed. Leaving a trade open does not reset or pause the inactivity timer. The trade must be completed before the 30-day window runs out.

Question 30

Can I trade during major news events?

Accepted Answer

No. On the Zero model, trading around high-impact news events is completely prohibited and results in immediate account closure. You cannot open, close, or hold any trade within 10 minutes before or after a high-impact news release on the affected currency.

FundingPips uses Forex Factory as the official news source. Only events marked in red (high-impact) are restricted. All positions, regardless of instrument, must also be closed before Friday market close.

Question 31

Can I hold positions over the weekend on FundingPips Zero?

Accepted Answer

No. All positions on FundingPips Zero must be closed before Friday market close, regardless of instrument. Leaving any position open into the weekend is a hard breach and the account is closed immediately. This includes Forex, Metals, Energies, Indices, and Crypto.

Question 32

Is there a time limit on the Zero model?

Accepted Answer

There is no evaluation to pass and no deadline to hit. FundingPips Zero is a Master Account from day one. The only time-related rules are that you must complete at least one trade every 30 days to avoid inactivity, and you need 7 days with net profit of 0.25% or more of your Master Account Size within each rolling 30-day period to be eligible for rewards.

Question 33

If one trade is profitable, can it cancel out a loss on another trade for the Max Open Risk Limit?

Accepted Answer

No. Profits from one trade cannot be used to offset losses from another when calculating the Risk Per Trade Idea limit. Each trade idea is assessed on its own losses only.

Question 34

Does the Max Trailing Loss Limit reset after I receive a reward?

Accepted Answer

No. The Max Trailing Loss Limit never resets, including after a reward. It continues to follow your highest ever account value from the day the account was opened. The floor only ever moves up and never resets.

Question 35

Once I reach 5% profit and the limit locks, does it ever move again?

Accepted Answer

No. Once your account reaches 5% profit above the starting account size, the trailing floor locks permanently at the starting account size and stops trailing. It will not move up or down from that point, regardless of how your account performs afterwards.

Question 36

What happens if my account was closed for inactivity?

Accepted Answer

Yes. A 20% discounted reset option is available for all FundingPips Zero account sizes. It is available only within 7 calendar days of the breach, keeps the same account size, and keeps the same trading platform.

Question 37

My Consistency Score is too high and I cannot request a reward. How do I fix this?

Accepted Answer

The Consistency Score checks that no single day was responsible for too large a share of your total profits. If your best day made up more than 15% of everything you have earned so far, reward requests are blocked until the score comes back down.

Continue trading and keep each day's profit below your best day so far. As your total profit grows, the percentage that one big day represents will naturally decrease and bring the score back within range.

Question 38

My reward date has passed but I am not ready to request yet. Will I lose it?

Accepted Answer

No. Once your reward cycle is complete, it stays available until you choose to request it. You can submit the request on any working day, as long as all requirements are met and your account is in good standing. The cycle only resets after a reward is successfully processed.

Question 39

How many lots can I open at once on crypto?

Accepted Answer

You can open a max of 1 lot per click on crypto, as long as your account has enough available margin. A separate platform-wide limit of 20 lots per click applies across all instruments, but the 1-lot limit applies specifically to crypto.

Question 40

Can I use an EA to fully automate my trading strategy?

Accepted Answer

It depends on whose EA it is. Third-party EAs are only permitted when used strictly as a trade or risk manager, not to fully automate your trading decisions. Using a third-party EA to generate and execute all of your trades will result in denial of your evaluation or reward and closure of the account.

Personal EAs developed by you are different. Full automation is permitted on your own EA, provided you can supply proof of ownership when asked (source code, version control history, development environment evidence, or an explanation of the EA's logic on a live call). A compiled binary on its own is not proof.

On the 1K Instant Account, third-party EAs and copiers are permitted as well. On the Monthly Competition, all EAs are prohibited regardless of source.

Question 41

If I trade the same strategy across multiple personal accounts, is that considered opposite account trading?

Accepted Answer

Trading the same directional strategy across your own personal accounts is not considered opposite account trading. Opposite account trading refers to deliberately taking opposing positions across accounts to exploit the outcome regardless of market direction. If you are copying trades between your own accounts in the same direction, this is permitted. Coordinated hedging between accounts to guarantee a win on one side is not.

Question 42

If FundingPips flags my trading behavior, will I be notified before any action is taken?

Accepted Answer

Not always. Depending on the severity of the behavior detected, the Responsible Trading Team may reach out to request clarification before taking action, such as reducing leverage or imposing trade limits. However, in cases of clear policy violations such as forbidden strategies or third-party account management, accounts may be terminated immediately without prior notice.

Question 43

Can I let someone else trade my account on my behalf?

Accepted Answer

No. Account management by any third party is strictly prohibited and will result in immediate account termination. Your FundingPips account must be traded by you personally. Allowing another individual or service to trade on your behalf violates the terms and undermines the purpose of the evaluation program.

Question 44

Can I copy trades from an external signal provider into my FundingPips account?

Accepted Answer

No. Copying trades into your FundingPips account from an external source, including signal providers or trade copier services used as the slave account, is prohibited. You may only use your FundingPips account as the master to copy trades outward to an external account. Copying inbound from any source constitutes third-party account management and will result in account termination.

Question 45

What happens if my IP changes because I switched from Wi-Fi to mobile data?

Accepted Answer

No. If a suspicious IP change is detected, the Responsible Trading Team will contact you first to verify your location. You may be asked to provide proof such as a plane ticket, passport stamp, VPS invoice, or a live video confirming your presence at the new location. Your account will not be closed without first giving you the opportunity to explain or verify the change.

Question 46

Can I Use Multiple Devices?

Accepted Answer

You can use multiple devices within the same city during both the Evaluation Phase and on your Master Account. If our Team detects a regional change, they will contact you for confirmation and may request proof of your location.

Question 47

Can I cancel or change my reward request after submitting it?

Accepted Answer

Once a reward request has been submitted, it cannot be cancelled or modified. Make sure your preferred reward method and details are correct before clicking Claim My Reward. If you submitted incorrect details, contact the support team as soon as possible.

Question 48

Can I request a partial reward instead of my full profit?

Accepted Answer

Yes. You can choose how much of your available profit to request, as long as it meets the minimum reward amount of 1% of your Master Account Size. You do not need to request your full profit in a single request.

Question 49

Does the card I use need to be registered in my name?

Accepted Answer

Yes. Rewards can only be sent to accounts registered in your own name. Using a card or wallet that belongs to another person is not permitted.

Question 50

Can I use any crypto network or wallet address?

Accepted Answer

No. Crypto rewards are only sent in USDT or USDC on the ERC20 or TRC20 network. Make sure the wallet address you provide supports one of these two networks.

Question 51

Is this the same as a Spread Test account?

Accepted Answer

No. Unlike a Spread Test account, the Free Trial lets you perform actual trading in a simulated environment with live market conditions, not just observe spreads. You can open, manage, and close positions just as you would in a real evaluation.

Question 52

Do I need a FundingPips account before I can start the Free Trial?

Accepted Answer

No prior account is required. You can start the Free Trial through a quick sign-up that creates the account as part of the process. You only need your name and email. No credit card, no identity documents, no waiting period. If you already have a FundingPips account, sign in and start the trial directly from your dashboard, as long as you don't have any other active trading accounts.

Question 53

What happens if I breach before the 14 days are up?

Accepted Answer

If your account breaches a loss limit before the 14-day period ends, the account closes immediately at that point. You can open a new trial right away, provided you still have no active accounts; you do not need to wait for the original 14 days to elapse.

Question 54

Can I pause or extend the trial?

Accepted Answer

No. The timer runs continuously from activation and cannot be paused, extended, or reset.

Question 55

Are there any trading objectives or goals?

Accepted Answer

Yes. Profit targets and minimum trading days match the real model exactly: 8% for 2 Step Standard Phase 1, 5% for 2 Step Standard Phase 2, and 6% for both phases on 2 Step Pro. The loss limits are also active, so if your account breaches the daily or max loss limit, the trial closes immediately.

Question 56

Are the trading rules different from a regular account?

Accepted Answer

No. The model rules (leverage, commission, spreads, risk limits, profit targets, and minimum trading days) are identical to those on a standard 2 Step Standard or 2 Step Pro evaluation account. The only differences are that each phase expires after 14 calendar days from activation, and there is no path to a Master Account regardless of how the trial concludes.

Question 57

Are trial profits eligible for rewards?

Accepted Answer

No. Any profits generated in the Free Trial environment aren't eligible for reward request. The trial is strictly a testing environment.

Question 58

Can I convert my trial into a real Evaluation Account?

Accepted Answer

No. The Free Trial cannot be converted into an evaluation account or a Master Account under any circumstances. To begin a real evaluation, you need to purchase a challenge separately.

Question 59

Is the Free Trial available in currencies other than USD?

Accepted Answer

No. Free Trial accounts are denominated in USD only. All paid Evaluation Accounts are also USD only.

Question 60

How do I access the Free Trial?

Accepted Answer

Sign up with your name and email (skip this if you already have a FundingPips account), choose 2 Step Standard or 2 Step Pro, and pick your preferred account size. Your trading credentials arrive instantly. From there, log in to MT5 using server FundingPips-Trial.

Question 61

Can I merge a Master Account with a Prime Account?

Accepted Answer

No. Merging is only available between Master Accounts of the same model. A Master Account and a Prime Account operate under different conditions and cannot be merged together.

Question 62

Can I merge two Prime Accounts together?

Accepted Answer

Yes, but only between Prime Accounts that came from the same model (1 Step Flex with 1 Step Flex, 2 Step Standard with 2 Step Standard, 2 Step Flex with 2 Step Flex, 2 Step Pro with 2 Step Pro, Zero with Zero), and only by trader request. Contact support to initiate the merge; operations handles the process. When two Prime Accounts are merged, the resulting account takes the higher of the two scale-up levels. The lower level is not retained, and further scaling continues from the higher level forward.

Question 63

Does merging Master Accounts affect my reward cycle count?

Accepted Answer

After merging, your reward cycle is determined by the first purchased account in the merge. The cycle of any secondary accounts merged into it does not carry over. If you are close to a reward milestone on a secondary account, consider this before proceeding with a merge.

Question 64

Can I unmerge accounts after merging?

Accepted Answer

No. Once accounts have been merged, the process cannot be reversed. The merged account operates as a single entity going forward. Make sure you are comfortable with the merge before confirming, as it is permanent.

Funding Pips

Maximum Loss & Daily Loss Limits

Risk Per Trade Idea

Daily Loss Calculation

Inactivity Rule

Profit Concentration Policy

News Trading

Weekend Holding

Forbidden Strategies

Copy Trading

Third‑Party Account Management

IP Activity Logging

Third‑Party EAs & Automation

2-Step Standard & 1-Step Master Accounts

2-Step Pro Master

Minimum reward requests

On Demand consistency rule

Reward cycle mechanics

Registration fee refund

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